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- Before Shipment: Orders can be cancelled; a full refund will be provided.
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- Post-Shipment: Cancellation is not possible once shipped.
Exchanges
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- Initiating Exchange: Contact us for size changes after receiving the product.
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- Process: Return the product → We verify → Exchange dispatched within 48 hours.
Returns
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- Return Window: 14 days from delivery.
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- Criteria: Product must be unused, in original condition, and packaging.
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- Procedure: Contact customer service for return instructions and address. Proof of purchase required.
Additional Information
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- Custom Items: No refunds are available for custom-order/personalized items.
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- Shipping Costs: Covered by customer, unless error on our part.
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- Restocking Fee: None charged.
Refunds
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- Inspection and Notification: After the return inspection, we notify you of the refund status.
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- Processing: Refund within 3 business days to the original payment method, if approved.
Refund Issues
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- Steps to Take: Check bank account → Contact credit card company → Contact bank.
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- Contact Us: If a refund is delayed or missing after above steps.
Company Name: Hong Kong Yisen International Trade Service Co., Limited
Address: FLAT/RM 1406B 14/F THE BELGIAN BANK BUILDING NOS.721-725 NATHAN ROAD MANGKOK KL
Email: info@ysmaca.com
