- Before Shipment: Orders can be cancelled; full refund provided.
- Post-Shipment: Cancellation is not possible once shipped.
Exchanges
- Initiating Exchange: Contact us for size changes after receiving the product.
- Process: Return the product → We verify → Exchange dispatched within 48 hours.
Returns
- Return Window: 14 days from delivery.
- Criteria: Product must be unused, in original condition and packaging.
- Procedure: Contact customer service for return instructions and address. Proof of purchase required.
Additional Information
- Custom Items: No refunds on custom-order/personalized items.
- Shipping Costs: Covered by customer, unless error on our part.
- Restocking Fee: None charged.
Refunds
- Inspection and Notification: After return inspection, we notify you of refund status.
- Processing: Refund within 3 business days to original payment method, if approved.
Refund Issues
- Steps to Take: Check bank account → Contact credit card company → Contact bank.
- Contact Us: If refund is delayed or missing after above steps.
Company Name: L&J Factory Limited
Address: FLAT/RM 1605, HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KL
Email: info@ysmaca.com
